Privacy Policy
Information We Collect
We collect information needed to create and deliver your nasheed, including your name, email, survey responses, recipient details, personal stories, names, photos, order metadata, payment metadata, support messages, and technical logs.
Sensitive Information
Your story may include faith, family, grief, illness, marriage, children, personal milestones, or other sensitive details. Please submit only information you are authorized and comfortable sharing.
How We Use Your Information
We use your information to process orders, create custom lyrics and audio, review content, deliver files, provide support, prevent abuse, improve the service, keep records, and comply with legal obligations.
Third-Party Service Providers
We use providers such as Creem, Anthropic/Claude, Suno, Cloudflare R2, Resend, PostHog, GA4, Meta Pixel, TikTok Pixel, GTM, and Sentry for payments, production, storage, email, analytics, security, and error monitoring.
Cookies and Tracking Technologies
We use cookies and similar technologies for essential site functions and, with consent where required, analytics and marketing measurement. You can manage consent through the cookie banner.
Data Sharing and Marketing
We do not sell your personal information. We may share information with service providers, legal or safety authorities when required, and marketing platforms only as permitted by consent settings and applicable law.
Children's Privacy
The service is for adults or users with parental consent. Do not submit a child's personal information unless you have authority to do so.
Data Security
We use reasonable administrative, technical, and organizational safeguards. No online service can guarantee absolute security.
Data Retention
We keep order, delivery, payment, support, and compliance records for as long as needed to provide the service, resolve disputes, prevent fraud, meet legal obligations, and operate the business.
Your Rights
You may request access, correction, deletion, or other available privacy rights by contacting support@myanasheed.com. We may need to verify your request and retain records where required by law.
International Data Processing
Your information may be processed in Israel, the United States, and other countries where we or our providers operate.
Contact Information
Questions or privacy requests should be sent to support@myanasheed.com.